Contact Us
Have any queries?
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Sales
Get your game face on and score exclusive discounts at our Sports e-commerce sale! Email us at
sales@nimblesportsindia.com
Complaints
We're here to assist you 24/7! If you have any complaints , please don't hesitate to reach out to us at
info@nimblesportsindia.com
Returns
Celebrate your love for sports with amazing deals! Elevate your game today by emailing us at
returns@nimblesportsindia.com
Marketing
Boost your game with our exclusive sports gear! For marketing inquiries and partnerships, contact us at
marketing@nimblesportsindia.com
Nimble Sports
Thank you for your interest in Nimble Sports! We would love to hear from you.
You can reach us through the following channels:
Address
Office: E-36, Jawhar Park,
Near Hira Sweets, Laxmi Nagar, New Delhi-110092,
Contact Us
- +91 9311812046
- info@nimblesportsindia.com
Frequently Asked Questions
ORDER AND PAYMENT
Once your payment is authorized and your order is completed, you will receive an email and sms confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid. For any concerns please email on mail@nimblesportsindia.com
‘My Orders’ page would provide you with complete information of your order including the order status, payment status and tracking details.
No, to avoid any confusion in order section and payment, we do not take orders on phonecalls. In case you need any assistance in placing an order, please drop in a mail requesting for a callback, and we’ll call you to assist you for any issues in placing the order.
The delivery in your pincode and estimate time of delivery can be checked on our order page by entering the pincode in ‘Check estimated delivery’ section. We are continually expanding our capabilities to deliver across all the pincodes in the country.
Unfortunately, once the order is placed, you won’t be able to add more items to it. You can place a new order for the items you missed out on adding.
The payment options we support are:
- Credit Card
- Debit Card
- Net Banking
- Paytm Wallet
- Credit points
- UPI
There are no hidden charges. The prices shown against each product is the final price and you wouldn’t be asked to pay any more than that.
In case there is a failure in payment, please retry after 5 minutes, after ensuring correct banking credentials are used. If your account has been debited even after a payment failure, it is normally rolled back to your bank ac-count within 10 business days. For any further clarification, you can drop us an email.
SHIPPING TRACKING AND DELIVERY
Once the order is placed, we ship out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB (Tracking number) number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.
Once the order is placed, we ship out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB (Tracking number) number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.
The delivery time varies from cities to cities. Typically it take 2 – 3 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in north east India & J&K etc may take 5 to 7 days. You could enter your pin code at the product view page to know the exact estimate time of delivery.
Items in your order may be shipped from different locations to optimise the time of delivery. Hence, you might receive your order in different shipments in different packages.
None. We offer free shipping within India on all products purchased on its website.
We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice. So, if you have missed the delivery please do not worry, we will try to make an attempt again. We’ll also drop you a call, in case you miss the delivery to understand your delivery requirements.
Right now, we do not deliver items internationally. You can make a purchase from anywhere in the world using Indian currency as mode of payment as long as the shipping address is within India.
REFUNDS AND RETURNS
We have a flexible 30 days no questions asked returns policy which is absolutely customer friendly. If you do not find the product(s) satisfying, you can return it as long as the following conditions are met:
- Product is unused, unwashed and in original condition. You are welcome to try on a product but please take adequate measure to preserve its condition
- The price tags, brand tags, shoe-box and all original packaging must be present
- The product must be returned within 30 days
In case you wish to return the product, please follow these steps:
- Go the ‘My Order’ and select the order from which you wish to return the items
- Click ‘Return Product’ option
- Please select the reason for return
- Select where you want your refund back at a) Original Mode of Payment b) Credit Points
- Select the address where you want the pickup to be done from
- A return id will be generated against that product
- A pickup agent will come and do the Quality Check on the product you are returning to ensure return conditions are met
- Post the successful pickup, your refund will be initiated in next 2-3 working days
- Once the refund is initiated, the amount will be reflecting in your statement within 5 working days
You will not be able to return the product in the following conditions:
- The return window of 30 days is over
- The quality check of the product is not successful
- The product is non-returnable (Masks and Intimates)
No. In case you wish to return the product, please create a return for the product and hand over to the pickup agent assigned to pick up your product.
Unfortunately, we do not have an exchange policy right now. We only accept returns and we do have an easy 30 days return policy available.
Your refund is initiated within 2-3 business days post successful pickup of your product. It would take 3-5 working days post initiation from our end for the refund to reflect in your bank account/credit card statement.
To maintain the hygiene standards of the products, we do not offer returns on masks and intimate products. However, if you’ve received a non-returnable product in a damaged/defective condition, please drop us a mail with pictures attached immediately to initiate a request for refund.